TELL ME MORE ABOUT THIS FREE SHIPPING THING.

Orders headed to any destination in the whole world ship for free – wahoo!

Currently, in-stock orders are shipped within 2 business days. If your order is not shipped immediately, don’t worry! We’ll make sure you get your order within the timeframe selected at checkout, and we’ll cover the tab to upgrade shipping if it’s necessary.

Please note that we don’t ship on Saturdays, Sundays, or national holidays. Orders placed on weekends and after 1 PM GMT on weekdays will not ship until the next business day.

Orders cannot be shipped to PO Boxes.

DO YOU SHIP INTERNATIONALLY?

Yep. We offer FREE INTERNATIONAL SHIPPING

IMPORT TAX

However, buyers are responsible for any customs and import taxes that may apply. which may be incurred based on the final shipping destination. TEPPICH MAROKKO is not able to quote customs and/or duty fees as they vary by country. Fees are calculated based on the value of the order and are collected prior to delivery based on local regulations.

WHEN WILL I GET MY ORDER?

The delivery time for your order can vary depending on several factors, including the shipping method chosen, your location, and whether you’ve opted for stock sizes or custom sizing.

For stock sizes, orders are typically processed and shipped out within 1-2 business days of placing your order. Once shipped, delivery times typically range from
🇺🇸-🇨🇦 USA – CANADA: 3-5 days
🇪🇺 EUROPE: 2-5 days
🇦🇺 AUSTRALIA: 4-7 days
🇯🇵 JAPAN: 4-8 days
For international orders.

If you’ve opted for custom sizing, please note that crafting your order to your exact specifications may take a bit longer. Our artisans work diligently to ensure precision and quality in every custom piece. As such, the processing time for custom orders may extend beyond that of stock sizes. Rest assured, we strive to complete your custom order as efficiently as possible without compromising on quality.

To get a more accurate estimate of when you can expect to receive your order, please refer to the shipping information in the product page or feel free to contact our customer service team at [email protected] Or WhatsApp at +447307389356.
We’re here to assist you every step of the way and ensure you receive your order in a timely manner.

Since all of our products are handmade in small batches, occasionally items have a delayed shipping date. You’ll see this on the product page, and we’ll remind you again in your order confirmation email. Trust us – it’ll be worth the wait.

HOW ARE LARGE ITEMS DELIVERED?

Most of our large items are shipped like normal items via DHL/ARAMEX
We’ll send tracking information your way as soon as it’s available.

WHERE’S MY PACKAGE?

To find out the location of your package, take a look at the tracking info that was emailed to you. Just a reminder that this email will be separate from your order confirmation email, so be careful not to miss it!

You also find the tracking on your orders page. as we will attach it to every order.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

RETURNS

WHAT IS YOUR RETURN POLICY?

“Our goal at TEPPICH MAROKKO is to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we accept returns under the following conditions:

Eligibility: To be in original condition with all tags attached.

Return Window: We accept returns within 14 days of the delivery date.

Return Process: To initiate a return, please contact our customer service team at [email protected] Or WhatsApp at +447307389356.

Return Shipping: Please note that customers are responsible for all return shipping costs unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping method to ensure a safe return.

Refunds: Once we receive and inspect the returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.

Exclusions: Please note that certain items, such as personalized or custom-made orders, may not be eligible for return unless they are defective or damaged upon arrival.

Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at [email protected] Or WhatsApp at +447307389356. We will work with you to resolve the issue promptly.

By placing an order with us, you agree to adhere to our return policy outlined above. If you have any questions or concerns regarding our return policy, please don’t hesitate to contact our customer service team for assistance at [email protected] Or WhatsApp at +447307389356. Your satisfaction is our top priority, and we’re here to ensure a smooth and hassle-free shopping experience.