How To Track My Order 

DHL Tracking

At Teppich Marokko, we strive to ensure that your purchase reaches you in perfect condition and in a timely manner. For our international deliveries, we partner with DHL, a globally recognized courier service, to provide reliable and efficient shipping.

Tracking Your Order:

1. Order Confirmation: Once your order is placed, you will receive a confirmation email with the details of your purchase.
2. Shipping Notification: When your order has been dispatched, we will send you a shipping notification email. This email will contain your DHL tracking number.
3. Track Your Order: You can track your order by visiting the DHL Tracking Website and entering your tracking number.

DHL Customer Service: For any issues related to the shipment, you can contact DHL Customer Service directly through their Contact Page.

Aramex Tracking and Shipping Policy

Aramex Tracking

At Teppich Marokko, we also offer shipping services through Aramex for certain destinations. Aramex is known for its extensive network and reliable delivery services.

Tracking Your Order:

1. Order Confirmation: Upon placing your order, you will receive an order confirmation email with your purchase details.
2. Shipping Notification: Once your order is dispatched, a shipping notification email will be sent to you, including your Aramex tracking number.
3. Track Your Order: You can track your order on the Aramex Tracking Page by entering your tracking number.

Aramex Customer Service: If you encounter any issues with your shipment, you can reach out to Aramex Customer Service via their Contact Page.

General Shipping Policy

Shipping Methods and Delivery Times

1. Processing Time: Orders are processed within 1-2 business days.
2. Shipping Time: Delivery times vary based on the destination and shipping method chosen at checkout:
   • DHL Express: 4-6 business days
   • Aramex Standard Shipping: 7-10 business days

Shipping Costs

We offer free shipping on All orders.

Customs and Import Duties

Please be aware that international orders may be subject to customs fees, import duties, and taxes imposed by the destination country. These charges are the responsibility of the recipient.

Delivery Issues

If your package is delayed, lost, or damaged in transit, please contact our customer service team at [email protected] Or WhatsApp at +447307389356, for assistance. We will work with DHL or Aramex to resolve any issues as quickly as possible.

Thank you for shopping at Teppich Marokko. We appreciate your business and are committed to providing you with the best possible service.