“Our goal at TEPPICH MAROKKO is to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we accept a Refund under the following conditions:

We have a 14 days return policy, which means you have 14 days after receiving your item to request a return.

Eligibility: To be in original condition with all tags attached.

Return Window: We accept returns within 14 days of the delivery date. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at [email protected] Or WhatsApp at +447307389356.

If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at [email protected] Or WhatsApp at +447307389356.

Damages And Issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too, within 5-7 business days