The lead time for a customized rug will vary depending on the complexity of the design and the current production schedule. On average, it takes around 4-6 weeks to complete a custom order.

Moroccan rugs are typically made from natural fibers such as wool or cotton and should be vacuumed or shaken out regularly to remove dirt and debris. Avoid direct sunlight and excessive moisture to prevent fading or damage. If a rug needs to be cleaned, it is best to seek professional cleaning.

We offer all sizes you need, We can customize the size of the rug to your preference. You can contact us to discuss the size you would like your rug to be.

We stand behind the quality of our rugs and offer a guarantee on all of our products. If you are not completely satisfied with your purchase, please contact us and we will work with you to resolve any issues.

Customers can contact us to discuss their desired customization, including size, colors, and patterns. We will work with you to create a unique, one-of-a-kind rug that meets your specific needs.

All rugs are made from 100% wool.

You can clean the rug on a weekly basis with a canister vacuum side to side, avoiding the edges, with the beater bar on the highest setting.

To spot-clean your rug, do so with warm water and just a little detergent. Wool naturally repels liquids at first contact so treat it quickly with a dry cloth and follow up with water and detergent and your rug should be fine.

Once every couple of years or in case or in case of serious soiling, we recommend having your rug professionally cleaned. Look for a quality professional cleaner in your part of the world to help reinvigorate your rug.

After the payment of your order, we send a confirmation email with all the details to follow the status of your order. Please make sure you add our email address “[email protected]” to your safe list or check your spam folder regularly. Once you have the order confirmation email, simply go to the Track My Order link on the Home Page or in the Main Menu and input your tracking number to see where your package is. If you need further assistance, we are always willing to help you.

After the payment of your order, we send a confirmation email with all the details to follow the status of your order. Please make sure you add our email address “[email protected]” to your safe list or check your spam folder regularly. Once you have the order confirmation email, simply go to the Track My Order link on the Home Page or in the Main Menu and input your tracking number to see where your package is. If you need further assistance, we are always willing to help you.

Your satisfaction is at the heart of what we do. If you do need to return an order, we’re happy to help. Contact us and we will take you through the process.

If any of your purchased items are missing or are damaged please contact us immediately to resolve the issue.