Terms Of Service
Effective Date: November 13, 2025
Welcome to TEPPICH MAROKKO. By accessing or purchasing from our website www.teppichmarokko.com, you agree to the following Terms and Conditions. Please read them carefully.
Overview
This website is operated by TEPPICH MAROKKO LTD. Throughout the site, the terms “we”, “us,” and “our” refer to TEPPICH MAROKKO LTD. These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content.
Online Store Terms
By agreeing to these Terms, you confirm that you are at least the age of majority in your country, or that you have given us consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose.
Product Information
All rugs are handmade and one-of-a-kind. Due to their artisanal nature, slight variations (±5%) in size, shape, and color may occur. We display items as accurately as possible, but we cannot guarantee that your monitor’s display will perfectly reflect the true product color or texture.
Pricing & Currency
All prices are listed in United States Dollars (USD). Currency conversion may be available at checkout depending on your location. International customers are responsible for customs duties, VAT, or import taxes, if applicable in their country.
Order Processing & Shipping
- Production Time: Varies depending on the type of rug (custom or ready-made).
- Shipping: All orders are shipped directly from Morocco to destinations worldwide.
- Tracking: All orders include tracking information. You will receive an email once your order has been shipped.
Returns & Exchanges
Because each rug is handmade and unique, returns are accepted only in cases of damage or error.
- Notify us within 7 days of receiving the product and provide clear photos.
- Rugs must be unused and in original packaging for returns to be processed.
- Refunds are not issued for variations in size or color that are consistent with the handmade nature of the product.
Intellectual Property
All content on this site (including images, logos, and product descriptions) is the intellectual property of TEPPICH MAROKKO LTD. Any use, reproduction, or distribution without written permission is strictly prohibited.
Limitation of Liability
TEPPICH MAROKKO LTD shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our products or services.
Governing Law
These Terms are governed by and construed in accordance with the laws of Morocco, and where applicable, UK, EU, and US consumer protection laws. Any disputes will be resolved through Moroccan courts unless local consumer laws in your country (including the UK, EU, or USA) provide alternative rights.
Company Address:
TEPPICH MAROKKO LTD
2nd Floor, College House
17 King Edwards Road, Ruislip, London, HA4 7AE
United Kingdom
Warehouse Address:
Afaq 01, Saada, Marrakech 40170, Morocco
Mon - Fri: 9 am to 8 pm GMT
Sat: 9 am to 2 pm GMT
Contact Information:
Email: contact@teppichmarokko.com
WhatsApp: +44 7307 389356