Terms Of Service

1. Overview

This website is operated by TEPPICHMAROKKO LTD. Throughout the site, the terms “we”, “us,” and “our” refer to TEPPICHMAROKKO LTD. These Terms apply to all users of the site.

2. Online Store Terms

• You must be at least the age of majority in your country.
• You may not use our products for any illegal or unauthorized purpose.
• You agree not to violate any laws in your jurisdiction.

3. Product Information

All rugs are handmade and one-of-a-kind. Due to their artisanal nature, slight variations (±5%) in size, shape, and color may occur.

We display products as accurately as possible, but we cannot guarantee that your device’s display will perfectly reflect the true colors or textures.

4. Pricing and Currency

• All prices are listed in USD unless otherwise stated.
• Currency conversion may be shown at checkout.
• International customers are responsible for customs duties, VAT, or import taxes required by their country.

5. Orders and Payment

• We accept major credit cards, PayPal, and other methods shown at checkout.
• All payments must be completed before an order is processed.
• We reserve the right to cancel or refuse any order suspected of fraud or unauthorized activity.

6. Order Processing and Shipping

• Production time varies depending on the type of rug.
• All orders are shipped from Morocco.
• Tracking information will be provided once the order is shipped.
• Delivery times are estimates and may be affected by customs, logistics delays, or local conditions.

7. Returns and Exchanges

Our return and exchange policy is outlined in our Return & Refund Policy.

• In-stock items may be returned within 21 days of delivery.
• Custom-made items are non-returnable unless defective or incorrect.
• Returned items must be unused and in original condition.
• Return shipping costs are the responsibility of the customer.

8. Intellectual Property

All content on this site, including images, logos, and product descriptions, is the property of TEPPICHMAROKKO LTD and may not be used without permission.

9. Limitation of Liability

TEPPICHMAROKKO LTD shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

10. Governing Law

These Terms are governed by the laws of Morocco. Where required, local consumer protection laws in the customer’s country may apply.

11. Contact Information

Warehouse:
Afaq 01, Saada
Marrakech 40170
Morocco

• Email: contact@teppichmarokko.com
• WhatsApp: +44 7307 389356
• Hours: Mon–Fri 9:00–20:00 GMT, Sat 9:00–14:00 GMT